The greatness of good hospitality is that the host never makes the visitor feel that he is causing trouble or an unnecessary burden on them. We were at Taj Yeshwantpur, Bengaluru for two nights, booked by our company we were there for an event. Right from the moment we entered, we were made to feel as if we were not welcome. There are many situations from which I will list a few which made me write this review with this rating.
The BAD – Taj Yeshwantpur, Bengaluru
- When we were provided with our room and went to the front office to collect our key card, upon asking, I was told my room was a twin bed. When I entered it was a queen bed. Upon calling the front desk, the call was just forwarded to the relevant person managing the event reservations who was nice but couldn’t help.
- NOBODY SMILES or GREETS!! isn’t this the first rule of any hotel business. When I approached the front office to check out, Poonam was in charge. As I approached her and informed her that I would like to check out. She reverted back to saying “room number”. I looked her in the eye with a smile and wished her Good Morning. She stood hard as stone and once again reverted back “room number’. I just gave up. It was not as if this was the middle of the night, this was at around 9 AM.
- If that was bad, the guys on the night shift are unimaginably horrible. On one occasion, it was Pritam and Kumardeep, I approached them a couple of times and both times, they find it hard to open their mouth and they shake their heads or use hands to express. Their body language is a big let down and everyone is as unfriendly as they come.
- When you call the operator from the room, the phone rings and rings before they pick up. On another occasion, I asked for a single duvet. After a couple of calls, they sent us half a rug, in a full duvet cover. Imagine this. Even if you considered this a duvet, ignoring the fact that this was a rug in a cover, half the single duvet cover was dangling empty.
- We ordered coffee to the room. It was milky, it was sugar milk with a hint of coffee. I assume now that I had to ask for black coffee if I wanted the normal coffee with the coffee on the side, with milk and sugar. When you charge Rs. 700 for a couple of coffees, I would imagine, the least you do is ask and find out what kind of coffee I need or at least serve the decoction or filter coffee on the side.
- When we arrived, we were hungry and went in for a quick lunch. From the Indian section, we ordered the Chicken Ghee Roast and Prawn Butter Pepper Garlic. We got a sweet sauce based chicken, not a hint of either Ghee or Roast and the Prawns was a Thai/Malaysian coconut gravy based curry infused with lemongrass. When asked about this, the person serving us had absolutely no clue. We let it be because whatever served, was delicious.
- The towels in the washroom are completely bald and are in need of replacement. The shower cubicle was also missing rubbers on the door which seal it in place and we had to wipe the water from the dry area of the washroom.
The GOOD – Taj Yeshwantpur, Bengaluru
- The Cafe Caramel, in the lobby, has some amazing treats if you have a sweet tooth. The baklava was amazing and the baked Cheesecake was very nice.
- The valet team is an amazing lot. They did and are doing a great job of being cheerful, greeting, helping the visitors.
- While the view from our room was an under construction high rise, what I like particularly was the lighting system. There are pre-programmed buttons beside the bed which automate the lighting. This was very nice.